Summary:
Properties managed by Harvest experience far less turnover, with below industry average rates. In a recent Satisfaction Survey, employees awarded Harvest managed properties with an 82% job satisfaction rating in an industry averaging 65%. This demonstrates the value we attribute to our growing team.
Challenges:
Employee feedback is an integral component of our effort to ensure continual improvement and that we are meeting the needs of our capable team. Far too often organizations focus outwardly, overlooking the feedback and concerns from the people that make their success possible. Harvest Hospitality Group has learned from our experiences in the hospitality business, that people’s commitment to a role and their satisfaction in its execution is the key determinant in business success. Our employees participate in an annual survey where they have the opportunity to rate their work experience and provide feedback around areas for improvement.
Expertise:
“Where most of our competitors only focus on what an employee contributes, Harvest is focused on how we contribute to our employees” commented Rena McDonald in a recent interview. “We recognize that our strength is in our people; their passion drives our progress”. The survey provides a means for conducting an extensive evaluation of the company’s performance across key categories that include training, compensation, leadership, support, advancement and sense of well being.
Results:
- 100% of employees actively participate in the survey process
- 82% satisfaction rating as compared to a 65% industry average
- Harvest properties have among the lowest turnover ratios in the industry
- Average employee tenure is over 18 years
About Harvest:
Harvest Hospitality Group is perfectly positioned to help hospitality operators and investors maximize the value of their property investments. We focus on developing long-term asset value through the application of management expertise, proven business models and seasoned hospitality professionals.
Our people and passion create progress. This maxim has allowed Harvest’s team – veterans in property operations, acquisition, development and fund management – to sustain luxury brands, including The Pillar and Post, Millcroft Inn & Spa, CRUSH Wine Bar and the Prince of Wales Hotel, in some of North America’s most competitive hospitality markets.
For more information:
P.O. Box 1011,
526 Regent Street, Niagara-on-the-Lake
Ontario, Canada L0S 1J0
Telephone: (905) 468-6083
Fax: (905) 468-6680
info@harvesthg.com
